Privacy & Cookie Policy

Last updated: 3 October 2026

This Refund Policy applies to services provided by SOLOVFX CREATIVE STUDIO LTD.

1. Company Information

SOLOVFX CREATIVE STUDIO LTD

Company Registration Number: 17492932

2 Frederick Street

Kings Cross

London

United Kingdom WC1X 0ND

Telephone: +44 7915 612942

2. Our Services

SOLOVFX CREATIVE STUDIO LTD provides creative and digital services, which may include design, branding, visual content, creative development, digital content and related consultancy services.

Because many of our services may be customised according to the individual requirements of a client, refund eligibility can depend on the stage and nature of the project.

3. Cancellation Before Work Begins

If a client requests cancellation before work has started, we will normally consider a refund of amounts paid, subject to any agreed terms and any costs that have already been incurred specifically for the project.

Where a project has not yet commenced and no non-refundable third-party costs have been incurred, we will generally aim to process an eligible refund within a reasonable period.

4. Cancellation After Work Has Started

Once work has commenced, part or all of the service fee may have been allocated to work already completed, resources, third-party services or other project costs.

In such circumstances, any refund will be assessed based on:

the amount of work already completed;

the services already delivered;

costs incurred specifically for the project; and

the terms agreed with the client.

Where appropriate, any refund may therefore be reduced to reflect work already performed or costs already incurred.

5. Completed Services

Once a service has been fully delivered in accordance with the agreed scope, the service fee will generally not be refundable, except where a refund is required under applicable law or the parties have agreed otherwise.

6. Defective or Incorrect Services

If you believe that a service has not been delivered in accordance with the agreed scope, please contact us as soon as reasonably possible.

We will review the matter and, where appropriate, may offer one or more of the following:

correction or revision of the relevant work;

completion of outstanding work;

partial refund; or

full refund where appropriate.

The appropriate remedy will depend on the circumstances and the applicable agreement.

7. Third-Party Costs

Where a project requires third-party services, licences, subscriptions, materials or other costs specifically requested or approved by the client, such costs may be non-refundable where the relevant third party does not provide a refund.

Any such costs will be communicated to the client where reasonably practicable.

8. How to Request a Refund

To request a refund or cancellation, please contact us using the details below.

Please include:

your name or company name;

details of the service;

date of purchase or agreement;

reason for the request; and

any relevant supporting information.

We will review the request and respond within a reasonable period.

9. Refund Processing

Where a refund is approved, it will normally be made using the original payment method where reasonably practicable.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

10. Statutory Rights

Nothing in this Refund Policy is intended to exclude, restrict or limit any consumer or other statutory rights that cannot legally be excluded or limited under applicable law.

Where applicable law provides a right to a refund, cancellation or other remedy, those rights will continue to apply.

11. Changes to This Policy

We may update this Refund Policy from time to time.

Any updated version will be published on this page with the relevant “Last updated” date.

12. Contact Us

For questions regarding cancellations or refunds, please contact:

SOLOVFX CREATIVE STUDIO LTD

2 Frederick Street

Kings Cross

London

United Kingdom WC1X 0ND

Telephone: +44 7915 612942

Contact Name : MohammadMahdi Asghari