SOLOVFX CREATIVE STUDIO LTD respects your privacy and is committed to protecting personal information that you provide when using our Website or contacting us.
This Privacy & Cookie Policy explains how we collect, use and protect personal information.
1. Company Information
SOLOVFX CREATIVE STUDIO LTD
Company Registration Number: 17492932
Registered Office:
2 Frederick Street
Kings Cross
London
United Kingdom WC1X 0ND
Telephone: +44 7915 612942
For the purposes of applicable data protection legislation, SOLOVFX CREATIVE STUDIO LTD is responsible for the processing of personal information collected through this Website.
2. Information We May Collect
Depending on how you interact with our Website, we may collect:
your name;
email address;
telephone number;
company or business name;
information included in enquiries or messages;
project or service requirements;
billing and transaction information where applicable;
technical information such as IP address, browser type and device information;
information about how you use our Website; and
information contained in communications between you and us.
We only request information that is reasonably necessary for the relevant purpose.
3. How We Use Personal Information
We may use personal information to:
respond to enquiries;
communicate with prospective or existing clients;
provide and manage our services;
prepare quotations and proposals;
process payments where applicable;
manage client relationships;
maintain and improve our Website;
protect our Website and systems against fraud, abuse and security threats;
comply with legal and regulatory obligations; and
send marketing communications where permitted by law.
4. Lawful Basis for Processing
Depending on the circumstances, we may process personal information on the following legal bases:
performance of a contract or steps taken at your request before entering into a contract;
compliance with a legal obligation;
our legitimate interests, where those interests are not overridden by your rights; and
your consent, where consent is required.
Where we rely on consent, you may withdraw that consent at any time.
5. Sharing Personal Information
We do not sell personal information.
We may share information with trusted service providers where necessary to operate our business, provide services, process payments, maintain our Website, provide hosting or technical support, or comply with legal obligations.
We may also disclose information where required by law, regulation, court order or a competent governmental authority.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.
6. International Transfers
Some service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and regulatory requirements.
The retention period may vary depending on the type of information and the reason it is held.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
8. Data Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
9. Your Data Protection Rights
Subject to applicable law, you may have rights including:
the right to request access to your personal information;
the right to request correction of inaccurate information;
the right to request deletion of information in certain circumstances;
the right to restrict processing in certain circumstances;
the right to object to certain processing;
the right to data portability where applicable; and
the right to withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the contact details provided below.
You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) where you believe your data protection rights have not been respected.
10. Cookies
Our Website may use cookies and similar technologies.
Cookies are small text files stored on your device that can help a website recognise your device, remember preferences and understand how visitors use the Website.
We may use:
Strictly Necessary Cookies
These cookies are necessary for the Website to operate correctly and securely. They may include cookies required for security, session management or essential Website functionality.
These cookies generally do not require consent where they are strictly necessary to provide a service requested by the user.
Analytics Cookies
Where used, analytics cookies help us understand how visitors use our Website, such as which pages are visited and how users interact with the Website.
These cookies will only be used where the required consent has been obtained.
Marketing or Advertising Cookies
Where used, marketing or advertising technologies may help us measure campaigns or provide relevant advertising.
Such technologies will only be used where the required consent has been obtained.
11. Managing Cookies
You can control or delete cookies through your browser settings.
Where required by law, our Website will also provide an appropriate cookie consent mechanism allowing you to accept or reject non-essential cookies.
You can change your preferences at any time where a cookie preference mechanism is available.
12. Third-Party Services
Our Website may use third-party services such as website hosting, analytics, payment processing, security services or other technical providers.
Such providers may process technical or personal information as necessary to provide their services.
The specific third-party services used by the Website may change over time.
13. Children’s Privacy
Our services and Website are not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
14. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes to our Website, services, technology or legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
15. Contact Us
If you have questions about this Privacy & Cookie Policy or wish to exercise your data protection rights, please contact:
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